Online SHOPPING AT GLOBE PANDA Shopping FAQ'S

 

 

What are ‘Imported/Global/International’ products?

‘Imported/Global/International’ products are shipped from foreign countries. GlobePanda is a home to imported products. This is an integrated online shopping platform with all International Products.

Do International products incur extra charges, international taxes, or duties?

No, none of the products at GlobePanda incur any additional cost. The product cost shown on the website is inclusive of all the added values i.e. ‘shipping charges, customs duty, international taxes’, hence, you need not pay a single extra penny for the order.

If you find any notification to pay more than the product cost at any point after completing the order process, please contact our Customer Service at +91-98913-66699 for clarification.

Note: The delivery of products might be delayed in case of special customs clearance requirements. We would request you to contact our Customer Services Team for the updates.

 

 

Which currency is required to pay in to purchase an imported product?

All orders are processed in INR. While the content of your cart is currently displayed in own country’s currency. You will checkout using INR at the most current exchange rate.

 

 

Can I pay Cash on Delivery (COD) for the International product?

You can pay Cash on Delivery (COD) for order value under Rs 900. You will be receiving a automated confirmation call after placing the order. After your confirmation order will be further processed.

 

 

When can the I expect the delivery of an imported product?

GlobePanda delivers imported products within 2 – 3 weeks by Express Shipping, after the order placement. For more details, you can refer to our shipping policy.

Am I allowed to cancel my order for a global product?

No, an order once placed cannot be canceled as it involves international shipping. You can contact our Customer Service team at +91-98913-66699 for any assistance.

GlobePanda automatically cancels a product order if the product quality fails to stand with the quality standards of the company during its quality check. You will be updated for the automatic cancellation of the order by e-mail.

 

Can I return an International product?

Yes, in case you receive a damaged, defective or a wrong product, you can raise a ‘return Request’ within 1 days after receiving the product. You are also requested to read the product description carefully while ordering the product.

Refunds will be initiated after validating the ‘Return Request’. You will receive the refunded amount by the same means of payment as used for the initial transaction. 

 

 

What can I do if an International product is not delivered on time?

If you do not receive the product on the due date of delivery, please connect to our Customer Service team. You can send us an email at help@globepanda.com or can call us at +91-98913-66699

What else is important to know about International Products?

·         We suggest you check the product details and warnings as per your local and personal suitability and compatibility before purchase.

·         Instruction booklets or product manuals may not be in the language familiar to the destination country.

·         The products may require an adapter or converter as it may not be in accordance with the voltage and other electrical standards of the destination country.

·         Every product may vary warranty conditions due to varied destinations of sellers. You must check the individual product pages for details.

·         The product design may not withstand the standards, description, specification, and labeling requirements of the destination country.

·         The usage warnings and conditions of the product may vary from the description as per the environmental conditions and consumer habits of the destination country.